Shipping policy
DRAFT Shipping Policy
Last Updated: July 23, 2026
Veimenn ships made-to-order artwork to customers in the United States and internationally. Each artwork is individually produced after an order is placed and must complete the production process before it is prepared for shipment.
Made-to-Order Production
Veimenn artwork is produced specifically for each customer order. Production time is separate from shipping and delivery time.
Our current estimated production timeframe is:
[Insert confirmed production estimate before publishing]
Production times are estimates and may be extended during periods of high demand, holidays, product shortages, or circumstances outside our reasonable control.
Shipping Destinations
We offer shipping to eligible destinations worldwide.
Shipping availability may vary depending on the product, destination, carrier availability, customs restrictions, or limitations affecting our production and fulfillment network.
A destination appearing during checkout does not guarantee that every product can be shipped there. We will contact you if we are unable to fulfill an order to the address provided.
Shipping Rates
Shipping charges are:
[Insert whether shipping is free, charged at a fixed rate, or calculated at checkout]
Any applicable shipping charges will be displayed before the customer completes checkout.
Estimated Delivery Times
Estimated delivery times begin after production is complete and the order has been transferred to the shipping carrier.
Current estimated shipping times are:
United States: [Insert confirmed estimate]
International: [Insert confirmed estimate or estimates by region]
Production and delivery estimates are not guaranteed arrival dates. Customs processing, carrier disruptions, severe weather, holidays, and other circumstances outside our reasonable control may cause delays.
Order Tracking
[Insert confirmed tracking terms before publishing—for example: “Tracking information will be emailed when available after the order ships.”]
Tracking availability may depend on the destination, carrier, and shipping method.
Please allow time for tracking information to become active after receiving a shipping confirmation.
International Duties, Taxes and Customs
International shipments may be subject to customs duties, import taxes, value-added tax, brokerage charges, or other fees imposed by the destination country.
Before publishing this policy, Veimenn must choose one of the following arrangements:
Option A — customer pays upon import:
Unless expressly stated at checkout, international duties, taxes, and customs charges are not included in the product price or shipping charge and are the customer’s responsibility.
Option B — Veimenn collects charges at checkout:
When indicated at checkout, applicable duties and import taxes are collected as part of the order total.
Shopify confirms that international customers may be charged duties and import taxes and that merchants can, in qualifying circumstances, collect these amounts at checkout.
Customs authorities may delay, inspect, or refuse a shipment. Veimenn does not control customs processing times.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your address carefully before submitting an order. Because each artwork is made to order, we may be unable to modify an address after production or shipment has begun.
Veimenn is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information supplied by the customer.
Failed or Refused Delivery
If a shipment is returned because of an incorrect address, refusal of delivery, failure to collect the package, or unpaid import charges, the customer may be responsible for additional production, handling, or reshipping costs.
Any refund or replacement will be evaluated according to the circumstances and applicable consumer-protection laws.
Shipping Delays
Delivery estimates are provided in good faith but are not guaranteed.
Delays caused by carriers, customs authorities, weather, strikes, border restrictions, peak seasons, or other events beyond our reasonable control do not automatically make an order eligible for a refund.
If we become aware that an order cannot be shipped within an applicable promised timeframe, we will contact the customer and provide the options required by applicable law.
Lost Shipments
A package is not considered lost solely because tracking has stopped updating or because delivery is later than estimated.
If you believe your shipment has been lost, contact support@veimenn.com with your order number. We may need to investigate the shipment with the carrier before approving a replacement or refund.
Confirmed lost shipments will be handled according to our Return & Refund Policy and applicable law.
Damaged Deliveries
If an artwork arrives damaged, defective, or incorrect, contact support@veimenn.com within 14 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the artwork
- Photographs of the external and internal packaging, when applicable
Please retain the artwork and packaging until the claim has been reviewed.
Consumer Rights
Nothing in this Shipping Policy limits, excludes, or overrides any rights or remedies available under applicable consumer-protection laws.
For example, EU rules generally require delivery within 30 days unless another timeframe has been agreed with the customer.
Contact
For shipping questions, contact:
